The 400 telephone number itself is just a telephone number. It is the only and unified 400 telephone number in the country. The 400 telephone handling is a virtual telephone. In fact, it is the common landline phone or the current mobile phone that we use. What's more, PHS is used to transfer and answer our calls through the 400 telephone function, Then we will find that there are 400 phone numbers in every district, and there are also agents. At the 400 business acceptance center, the 400 phone number is specific to the area where the business hall is located. The field investigation also found that the fees and charges for handling are too different from those of the agents. Many customers are reluctant to go to the business hall to handle, Next, let's talk about the handling of agents.

400電話是專為企事業單位設計的全國范圍內號碼統一的虛擬電話總機，所有撥往400總機號碼的來電均被轉接至預先設定的固定電話、手機或呼叫中心專線上。所以只要您的手機能正常接聽電話，同時400電話后臺綁定您的手機，就可以接聽您客戶撥打的400直線通!您可以設置座機或者手機，當座機無人接聽時也會順延到轉接到您的手機。

400 telephone is a virtual telephone switchboard specially designed for enterprises and institutions with unified numbers throughout the country. All calls to 400 telephone switchboard are transferred to the preset fixed telephone, mobile phone or call center dedicated line. So as long as your mobile phone can answer calls normally, and your 400 phone is bound to your mobile phone in the background, you can answer 400 direct calls from your customers! You can set the landline or mobile phone, and when the landline is not answered, it will be transferred to your mobile phone.

400電話除了基本的功能還有很多附加的功能，這些功能能提高公司的效率，提升公司的形象。當企業不敢里400電話后就要沒對這些功能，但是對于很多客戶來說不知道該如何使用這些功能。就比如400電話錄音功能。

In addition to the basic functions, the 400 telephone has many additional functions, which can improve the efficiency and image of the company. When an enterprise dares not to use 400 phones, it will not have these functions, but many customers do not know how to use these functions. For example, the 400 telephone recording function.

400電話有自主管理平臺，客戶只要登錄400電話后臺，然后找到通話錄音功能，選擇下載，保存在桌面，這樣就可以了。400通話錄音就是如此的簡單和快捷。

The 400 telephone has an independent management platform. Customers can log in to the 400 telephone background, find the call recording function, select download, and save it on the desktop. 400 call recording is so simple and fast.

400電話的智能來電分配功能是指所有來電可以按“順序分配”或“隨機分配”，各企業可以根據實際需要設置。兩種智能來電分配方式都有自己的優點。“順序分配”,可以保證客服人員，每次優先接聽來電。 “平均分配”,可以保證所有客服人員接聽的來電數量相當，大限度做到業績評比時的公正。

The intelligent call assignment function of 400 phone means that all incoming calls can be assigned "sequentially" or "randomly", and each enterprise can set it according to actual needs. Both intelligent call distribution methods have their own advantages. "Sequential distribution" can ensure that the customer service personnel will take priority to answer calls each time. "Average distribution" can ensure that all customer service personnel answer the same number of calls, and achieve fairness in performance evaluation to a large extent.