來源：http://www.letopop.com 發布時間：2023-02-25 22:02:03 瀏覽次數：
The call analysis function can also be added after the 400 call is handled, such as which province or region dials the call, how long the call is made, and when the call is made. The computer system will use the connection record of the 400 call to make a detailed statistical report every month, which can provide better data support for business development, and also enable enterprise managers to better evaluate the workload. The 400 call can also provide artificial analog voice service, For example, after the other party dials the phone, before the phone is connected, the voice directly broadcasts the job number and landline number of the phone to be connected, which is convenient for customers to know who the other party is, and also convenient for complaints and suggestions.
After handling the 400 call, the enterprise unit can open the satisfaction survey function, and after each customer service consultation, it can give the customer a score. These are the services that the system automatically accesses, which can not be interfered with manually, ensuring its fairness. The 400 call also has the call blacklist function. If someone calls in frequently to harass, the system will automatically judge and automatically screen, ensuring the normal work, Because there are so many customer service personnel in the same team, sometimes even hundreds of people, this requires the intelligent call distribution function, which can be transferred to different customer service personnel in order to solve problems, and can also be transferred as needed.
400 phone handling is very simple. You only need to carry the relevant qualification certificate of the enterprise to the business hall to handle it. Many operators have also opened the agent handling service, and some agents have opened the network handling service, which makes the approval of 400 phone more and more simple and convenient. 400 phone is an intelligent platform, and enterprises can customize some functions according to their needs. The most important thing is, After these years of development, the Chinese people gradually trust the 400 phone. The strict review has brought the high seriousness and professionalism of the number segment, making it easier for enterprises to carry out relevant work. At present, many industries use the 400 phone to carry out customer service, after-sales service of products, pre-sale consultation of products and services, and questionnaire survey of business departments.