相信大家現在也發現了，凡是發展的稍微有一些規模的企業，基本上都設置了企業有的官方400電話。在廣告宣傳的時候，這個400電話更是熱線，那么下面濟南正規的400電話服務商就來講下400電話的四大實用功能!

I believe you have now discovered that all enterprises with a slightly larger scale have basically set up their official 400 phone numbers. When advertising, this 400 phone is even more of a hotline, so let's talk about the four practical functions of the 400 phone from the regular 400 phone service provider in Jinan!

功能一：品牌彩鈴

Function 1: Brand RBT

當提到彩鈴的時候，大家都知道是什么東西，但是企業的400電話所使用的彩鈴和我們平時所聽到的彩鈴是不一樣的，它可以根據企業自身業務的特點來輸出個性化歡迎詞，一方面是能夠讓用戶提高體驗，另一方面也是借助短短的幾秒時間去大程度的宣傳企業的特色內容和品牌形象。

When it comes to RBTs, everyone knows what they are, but the RBTs used by a company's 400 phones are different from the RBTs we usually hear. It can output personalized welcome messages based on the characteristics of the company's own business. On the one hand, it can improve the user experience, and on the other hand, it can also use a few seconds to greatly promote the company's distinctive content and brand image.

功能二：語音導航

Function 2: Voice navigation

如果企業的400電話開通了語音導航功能，那么在彩鈴播放完成之后就會開始播放導航語音。在接待初次來電的客戶時，企業不需要直接派出人工客服，而且可以借助語音導航將客戶引入到其所需要的部門。這樣在將售前和售后進行區分之后，能夠讓工作人員更加有針對性的對客戶進行服務。這樣一方面是減少了人員成本，另一方面也是又省時又省力，很多企業都選擇開通了語音導航的服務，效果非常不錯。

If a company's 400 phone has voice navigation enabled, the navigation voice will start playing after the RBT playback is completed. When receiving customers who call for the first time, enterprises do not need to directly send manual customer service, and can use voice navigation to introduce customers to the departments they need. This allows staff to provide more targeted service to customers after distinguishing between pre sales and post sales. This reduces personnel costs on the one hand, and it also saves time and effort. Many enterprises have chosen to activate voice navigation services, with very good results.

功能三：通話錄音

Function 3: Call recording

企業在辦理400電話之后，可以隨之開啟通話錄音功能，對于每一次呼入的來電，系統都會自動進行錄音，并且可以將主要內容進行提取。如果客戶和企業的工作人員出現糾紛，那么這個錄音就會成為一個非常有利的判斷證據。另外，如果在通話時記錄信息有所遺漏，也可以通過對通話內容的查詢來及時增補，不需要再次給客戶撥去電話，一方面是避免對客戶進行打擾，另一方面是提高了工作人員的效率。

After handling a 400 call, an enterprise can then enable the call recording function. For each incoming call, the system will automatically record it and extract the main content. If there is a dispute between the customer and the staff of the enterprise, then this recording will become a very favorable judgment evidence. In addition, if there is any omission in the recorded information during the call, it can also be supplemented in a timely manner by querying the call content, without the need to call the customer again. On the one hand, it avoids disturbing the customer, and on the other hand, it improves the efficiency of the staff.

功能四：漏電提醒

Function 4: Leakage alert

如果是在非工作時間或者是其他特殊原因，導致企業的工作人員沒有接到客戶的來電電話，那么將漏電提醒功能開啟之后，系統會給企業的聯系人發出短信提醒。后續企業可以根據短信提醒及時進行回訪，一方面是能夠及時的解決企業和客戶之間溝通的障礙，另一方面是能夠給客戶提供更好的服務。

If it is during non working hours or for other special reasons that the staff of the enterprise do not receive a call from a customer, the system will send a text message reminder to the contact person of the enterprise after the electricity leakage reminder function is enabled. Subsequent enterprises can conduct timely follow-up visits based on SMS reminders. On the one hand, it can solve communication barriers between enterprises and customers in a timely manner, and on the other hand, it can provide better services to customers.

400電話不僅僅是一個簡單的對外公布的企業官方電話，上述功能都是非常實用的，可以給企業帶來更多的便利，又省錢又省事兒。所以如果上述功能還沒有被某些企業挖掘的話，那么可要抓緊了。您有需求可以隨時來我們網站http://www.letopop.com做咨詢！

The 400 phone is not only a simple official corporate phone that is publicly announced, but the above functions are very practical, which can bring more convenience to enterprises, save money and trouble. Therefore, if the above functions have not been exploited by some enterprises, it is necessary to seize the moment. You can come to our website at any time if you have any needs http://www.letopop.com Consulting!