企業如果想要開通全國統一的客戶服務熱線,可能首先想到的都是選擇400電話。在客戶眼中,開通400電話是企業正規、靠譜、更具有服務意識的體現。在企業管理者眼中,開通400電話,是在給企業做一次長期的投資。
If a company wants to open a nationwide unified customer service hotline, the first thing they may think of is choosing a 400 phone number. In the eyes of customers, opening a 400 phone number is a manifestation of a legitimate, reliable, and more service-oriented enterprise. In the eyes of business managers, opening a 400 phone call is a long-term investment for the enterprise.
濟南正規的400電話服務商曾聽過一位使用400電話產品的客戶說,對于沒有接觸過400電話的企業,可能會覺得開通服務熱線會很麻煩,相當于要搭建一個話務管理中心。企業自己搭建一個系統的電話服務流程,不僅費時費力費錢,結果往往結果還不盡人意。
A legitimate 400 phone service provider in Jinan once heard a customer who uses 400 phone products say that for enterprises that have not had contact with 400 phones, they may feel that opening a service hotline would be very troublesome, equivalent to building a traffic management center. Building a systematic telephone service process for enterprises not only takes time, effort, and money, but also often results in unsatisfactory results.
如果企業選擇直接把服務熱線交由400電話服務商負責,把所有專業問題交給專業的人解決,將會事半功倍。
If the enterprise chooses to directly entrust the service hotline to a 400 phone service provider and hand over all professional issues to professional personnel, it will achieve twice the result with half the effort.
400電話效率高、功能全、服務專業、備受客戶喜愛,是企業開通服務熱線時的選擇。用過400電話的客戶都知道,400電話確實能為他們解決不少頭疼事兒。
The 400 phone has high efficiency, full functionality, professional service, and is highly favored by customers, making it the choice for enterprises to open a service hotline. Customers who have used 400 phones know that 400 phones can indeed solve many headaches for them.
解決讓人頭疼的占線問題
Solve the headache of busy lines
400電話跟傳統座機和手機不同,一個號碼可以接入多個通話,辦理開通后,只需后臺綁定企業原有的實體電話如手機和座機,而且不限綁定量,話務量大的企業需求也能很好滿足,用實力避免了客戶呼入占線問題。
The 400 phone is different from traditional landlines and mobile phones. One number can connect to multiple calls. After opening, only the original physical phones of the enterprise, such as mobile phones and landlines, need to be bound in the background, and the binding volume is not limited. The needs of enterprises with high traffic can also be well met, using their strength to avoid the problem of busy incoming calls from customers.

工作安排更便捷,管理員工更高能效
More convenient work arrangements and higher energy efficiency in managing employees
以滿足客戶需求為出發點提出的24小時服務難以實現?節假日、夜班期間,員工無法在公司當值,值班安排困難?400電話分機綁定和來電接聽設置,能很好地解決這個問題。
Is it difficult to achieve 24-hour service based on meeting customer needs? During holidays and night shifts, employees are unable to be on duty at the company, making it difficult to arrange duty arrangements? The binding of 400 telephone extensions and the setting of answering incoming calls can effectively solve this problem.
400電話分機可綁定座機,也可綁定手機。來電接聽可設置不同時間段主機將客戶來電轉接至不同分機。上班期間員工使用企業固話接聽,下班或節假日時間使用手機接聽。員工不用在公司坐班,幫企業實現7×24小時服務保障。
The 400 telephone extension can be bound to a landline or a mobile phone. Incoming calls can be answered by setting different time periods for the host to transfer customer calls to different extensions. During work hours, employees use the company's fixed line to answer, and during off hours or holidays, they use their phones to answer. Employees do not need to work in the company to help the company achieve 7 × 24-hour service guarantee.
客戶問題難解決、員工服務差,造成客戶糾紛、投訴,客戶流失率高?員工工作質量難把控,績效考核無依據?400電話通話錄音和滿意度評價功能幫助企業更好地監管客服工作,讓員工績效評價用數據和實力說話!
Difficult to solve customer problems, poor employee service, resulting in customer disputes, complaints, and high customer turnover rate? Is it difficult to control the quality of employee work and there is no basis for performance evaluation? The 400 phone call recording and satisfaction evaluation function helps enterprises better supervise customer service work, allowing employee performance evaluation to speak with data and strength!
來電客戶資料管理更輕松
Easier customer information management for incoming calls
企業開通400電話后,就可以登錄400電話管理系統。這個話務管理系統能自動記錄客戶來電、通話錄音、滿意度評價等各種信息,客戶來電通話錄音還可下載保存,管理者可以隨時查看公司400電話的來電記錄、出現糾紛可隨時調取錄音。
After the enterprise opens the 400 phone number, it can log in to the 400 phone management system. This traffic management system can automatically record various information such as customer calls, call recordings, and satisfaction evaluations. Customer call recordings can also be downloaded and saved, and managers can view the call records of the company's 400 calls at any time. In case of disputes, the recordings can be retrieved at any time.
400話務系統還能分時段、分地域統計分析客戶來電數據,直觀的數據分析為管理者研究市場動態、客戶消費喜好提供了支撐,讓企業告別每天只能被動等待人工匯總報表的無奈。
The 400 traffic system can also analyze customer call data by time and region, providing intuitive data analysis support for managers to study market trends and customer consumption preferences, allowing enterprises to bid farewell to the helplessness of having to passively wait for manual summary reports every day.
The 400 phone number that can provide practical solutions to so many problems for enterprises is certainly favored by enterprise managers. Has your company opened a 400 phone number? Feel free to contact us at any time http://www.letopop.com Activate!